F.A.Q.

  1. How can I contact you?
  2. How do I make an order?
  3. How do I pay for my order?
  4. How do I return a product?

Answers...

1. How can I contact you?

Click here to Contact Us.

2. How do I make an order?

We have several different options for ordering:

  • Online Order. You can place your order directly online at the Toy Shop Marbella online store at www.toyshopmarbella.com

  • Telephone Order.  You can call 0034 952774078 (Spain) and we will take your order over the phone.

  • Email Order.  You can email us your order to sales@toyshopmarbella.com.   Please remember to include the details of the items you wish to purchase, your contact details, whether the item is a gift, and how you would prefer to pay for your order - by credit card or bank transfer.

  • Collect in store. You can also place your order through any of the above methods and collect and pay in store.

How do I pay for my order?

We have two different payment options:

  • Pay by Credit Card.
    This is the simplest and most convenient way of online shopping.  We accept all major credit cards including Visa and Mastercard.  Once you have placed your order you will be transferred to the secure servers of our bank where you can enter your credit card details.
    Your credit card will be charged to the value of your purchase in Euros (subject to authorisation). 

    We can also take your credit card payment over the phone.  Please call 0034 952774078 (Spain) to place your order and provide us with your credit card details.

  • Pay by transfer.
    You can also pay by bank transfer. Just click the Pay by Transfer button after you have placed your order and you will receive our bank details and payment instructions. Direct payment in our shop in Marbella.

How do I return a product?

We want and expect our customers to be happy with the toys they receive and therefore we are happy to accept returns.   Following is our returns policy and procedures: Exchanges

  1. To be eligible for an exchange an item must be in resaleable condition.  There is no set time limit but we must still stock the item. As long as the item was still in stock 30 days or less before the return is received we will honour an exchange request.  If there is any doubt, send an e-mail inquiry to: sales@toyshopmarbella.com
  2. Upon receipt of goods we will issue a gift card equal to the value of the item via e-mail.
  3. Do not forget to include an e-mail address for us to issue the gift card. If possible include a copy of the packing slip or any document noting the order#.  If the order# is not available the item must still have a Toy Shop Marbella barcode label attached in to order to process the exchange.
  4. We also can accept exchanges in our store in Marbella.

Refunds
  1. To be eligible for a refund, returns must be received back by Toy Shop Marbella within 30 days of purchase date and the item(s) must be in resaleable condition.
  2. Upon receipt of goods, we will issue a refund to the original credit card used for purchase.
  3. We will not issue a refund for shipping charges.  If the item(s) were sent with free shipping, applicable shipping charges will be deducted  from the refund amount. (See Shipping Rules for applicable shipping charges)
  4. After receiving the return we will send an e-mail to the e-mail address on the original order either confirming the refund has been processed or opening a dialogue if there is any issue with the return.
  5. Please either include a copy of the packing slip or any document noting the order#.  We must have this info to process a refund.  Also, please mark "Refund" on the document.  Otherwise we will process as an exchange and we will send a gift card e-mail to the original purchaser's e-mail on file.

Defectives
  1. If you receive a damaged or defective item please send an e-mail to:sales@toyshopmarbella.com or phone 0034 952774078 (Spain) and we will try to remedy the situation.
  2. If we are unable to remedy the situation we will provide instructions for returning the item and at your option (once we have received the item), we will either ship a replacement free of charge and issue a gift card via e-mail equal to original shipping charges or issue a gift card via e-mail equal to the the original value plus double original shipping charges applied.  We regret that we can not offer refunds on defectives.

    Send all returns to:
    The Toy Shop Marbella
    Attn: Returns Dept.
    Marbella.
    29600 Malaga
    Spain